AMDOCS CLARIFY PDF
Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.
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Easy No-hassle Amdocs Clarify CRM INTEGRATION
The investigation clrify no evidence of such activity. It handles information on billing inquiries and adjustments, customer information requests, marketing requests, orders and purchases, and service inquiries. Uses dynamic call scripts to cross-sell and up-sell relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to easily create and modify complex scripts through comprehensive design capabilities Provides a set of tools to test, activate and analyze scripts Uses drop-down menus, natural language clarivy and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.
Amdocs reports that users of these “classic” or fat-client products have not expressed a desire to move to a thin-client interface. A primary goal for ClarifyCRM 12 was to improve the design of the interface to increase service agent efficiency and effectiveness.
Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide. Oracle Service applications are designed to provide rapid and effective customer and product service problem resolution. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. Anshoo Gaur, GM and Head of Amdocs India, acknowledges that India was not insulated from the global recession however comments that leading telecom companies in the country leveraged CRM software to help improve customer experience management and closer relationships with customers in order to combat the economically challenged climate.
They now offer the ability to provide service agents with customer insight and with recommendations for up-sell and cross-sell opportunities at the point of contact. Amdocs specializes in billing and process order management software for telecommunications, and to a lesser degree, high-technology manufacturing and financial services companies.
Through predictive and behavioral analysis, Amdocs’ CSS solution gives agents customer information that leads to a leveraged outcome. However, the vendor also acknowledges that today’s sluggish business economy is prohibiting many customers from doing so.
Amdocs is a supplier of customer relationship management CRMbilling and order management systems, primarily for the communications industry. Pegasystems offers a strong business rules and workflow engine, but doesn’t have a core set of customer service products. The marketing products also are clraify established in Germany and Italy.
PeopleSoft HelpDesk provides similar functionality to PeopleSoft’s CRM Support application, but is specifically designed for supporting employees rather than customers. Media related amdocd Amdocs at Wikimedia Commons.
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Easy No-hassle Amdocs Clarify INTEGRATION
This page was last edited on 13 Decemberat Designed to optimize the operations of customer call centers Allows customer service representatives CSRs to log, prioritize based on support entitlement and route customer inquiries cases Enables clariyf to set priorities, verify contracts, review case histories and track case-related costs Records all costs associated with a support inquiry, including call time, research time, parts and travel Can be integrated with front-office applications for closed-loop accountability.
Tracks customer requests from initiation to resolution, creating amfocs auditable information log Tracks a change request’s ownership, commitments and deadlines Offers automatic escalation with associated notification and report production Notifies agents through e-mail, pager or an on-screen message of status changes for example, from “being fixed” to “fixed” or for expired time limits.
Through its windowing capabilities, the Customer Interaction Manager integrates with ClarifyCRM applications for campaign marketing, contracting, ordering, quoting, scripting and other activities.
Provides an integrated workflow optimized for a high-volume call-center agent’s desktop Manages sales, support and marketing processes in call centers Supports a common workflow engine with access to a customer information database Provides a range of tools for optimizing a call center’s performance and delivering personalized service.
NET composite application in a scalable and secure fashion. The Customer Interaction Manager’s amrocs interface reduces the need for redundant typing, provides “in-context” navigation based on customer information and requests, and offers a window manager that controls multiple interactions, as well as external programs and other Amdocs modules. Amdocs has expressed a desire to reach out to other industries, including financial services and retail.
Follow Us on Twitter. The vendor offers the following CRM 7.
ClarifyCRM Order Management is a new product that streamlines the order capture and delivery process. The new Customer Interaction Manager offers a simplified workflow platform for interacting with the customer.
ClarifyCRM Service and Support also supports the activities of field service technicians and those that use Web-based knowledge bases. These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling.
Amdocs Clarify CRM software market share in India
Retrieved from ” https: This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.
Amdocs recently unveiled Amdocs CES 8, an enterprise software product designed to enable telecom service providers to run leaner while enabling them to lead in the connected world which by is forecast to have more than seven trillion devices which will require support, bandwidth and new business models.
Through its tight integration with ClarifyCRM Marketing and Analysis products, Amdocs’ service and support solutions have become much more intelligent. Amdocs’ co-existence strategy allows companies to incrementally move to browser-based systems as business requirements and budget constraints allow.
Relevant discussion may be found on the talk page. Amdocs now offers a more comprehensive solution for campaign management and customer analytics. Most products within the Service and Solution series now are available in thin-client, Web-based versions. Siebel is the leading provider of customer service solutions for large businesses.